Driven by Curiosity. Focused on Results.

I’m a loyalty and customer experience executive with 20 years of experience helping Fortune 100 organizations drive growth, engagement, and retention. Throughout my career, I’ve led enterprise-wide CX and loyalty transformations, built and restructured high-performing teams, and partnered with C-suite leaders to bring strategic visions to life.

What sets me apart is how I approach every challenge like a puzzle—using curiosity, data, and customer insights to uncover root issues and design smart, scalable solutions. I’m known for bringing clarity to complexity, aligning cross-functional teams, and delivering strategies that don’t just sound good—they work in the real world.

I bring that same mindset and experience to my consulting practice—helping clients solve their toughest customer challenges with fresh perspective, practical strategy, and a bias for action.